Pick whichever fits. If you're unsure, use the general address — we'd rather route it internally than have you agonise over which one is correct.
Questions about the company, partnerships, hiring, feedback, or anything that doesn't fit the other three.
hello@nextcoinclub.comUsually 2–3 working days
Interviews, comment, fact checks and asset requests. Put "Press" in the subject line, and tell us your deadline.
hello@nextcoinclub.comWithin 2 working days, faster on deadline
Impersonators, phishing, fake sites, and responsible disclosure of vulnerabilities. This is the fastest queue we run.
security@nextcoinclub.comAcknowledged within 3 working days
Trouble signing in, a lesson that won't load, account deletion, or anything broken on the site or in the app.
support@nextcoinclub.comUsually 1–3 working days
Support never asks for your seed phrase, private key or password, and will never ask to see or control your screen.
Often the fastest answer. Asking publicly also means other members see the answer, and see us give it.
A reminder that matters more than anything else on this page: we never message you first. If someone contacts you privately claiming to be from The Next Coin Club, it is an impersonator, without exception. Don't reply — report it.
This is a small company. Rather than promise an hour and take a week, here is what actually happens.
A person reads it, not a bot. There is no automated ticketing system and no chatbot. That means slower replies, and better ones.
We reply to everyone. Including applications, criticism, and questions we've answered before. If a week goes by with nothing, send it again — it went astray.
Security jumps the queue. Impersonation reports and vulnerability disclosures are handled ahead of everything else.
Weekends and holidays are slower. The one fixed commitment is Sunday Live. Email is answered on working days.
We can't give financial advice. If you ask us whether to buy something, we won't answer — not to be evasive, but because we are not advisors and it would be wrong of us to pretend.
The live session is an option too. If your question suits an audience, bring it to Sunday Live and it gets answered on the record.
The FAQ covers joining, membership, safety, launches and the company in detail — including how we make money and what happens if we break our own standards.
The security page lists every official link we have, so you can verify anything claiming to be us before acting on it.